Why do I have "?" as status?

Why do I have "?" as status?

06 Apr, 2022 355 Problems / Restrictions
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The device may not be connected to the Internet, or can not connect to Google servers.

In this case, wait, if the problem persists, try opening SPY24 by dialing the "call code" as if it were a phone number. If you have not changed it, the default code is *1234*.

Also, check that you have followed the installation instructions: https://spy24.app/faqs